Tekpak Service Agreements
At Tekpak, we excel in packaging and processing. Our seven tailored Service Agreements offer risk reduction, peace of mind, and value.
Effective asset and maintenance management extends equipment lifespan and enhances performance, minimising breakdowns, repairs, and downtime. Partner with us to develop the ideal maintenance strategy tailored to your needs.
We provide standardised packages, ranging from inspection to guaranteed production performance, all at fixed prices with flexible, customisable options.
Service Level Agreements
Technical service packages are offered in seven levels to support customers operating at any size or scale. Having a preventative maintenance plan in place ensures optimal equipment performance at top speeds, reduces downtimes and provides more predictable maintenance costs. Most issues can be resolved remotely but when on-site visits are needed, our team of dedicated commission engineers and technical support staff will schedule a visit as quickly as possible.
Add-on Services
Enhance your Service Level Agreement with our flexible Add-On Services. Choose guaranteed response times for on-site troubleshooting (2h, 4h, 12h, or 24h), tailored training sessions to upskill your team, and production support to optimise performance. Customise your package to meet your unique operational needs with ease and efficiency.
Flexibible SLA Packages
At Tekpak, we understand that your needs may change over time. That’s why we offer complete flexibility in upgrading or downgrading your Service Level Agreement packages. Adapt your plan to match your evolving operational requirements and ensure you always receive the level of support that suits your business best.
Spare Parts
The Tekpak Spare Parts Department offers a comprehensive service for procurement and quality control, ensuring that worn or defective machine components are replaced promptly with high-quality new parts. Every Service Level Agreement includes a tailored spare parts list, highlighting components likely to require replacement and recommending these be kept in stock at the customer’s premises.
As part of our tiered Service Level Agreements, higher service levels provide enhanced spare parts support. Starting from Level 4, customers benefit from Critical Spare Parts Kits and Spare Parts Check-Ups, ensuring critical components are always available and thoroughly maintained to maximise machine uptime and reliability.
Key benefits
Minimised production risk
With our extensive equipment expertise and your in-depth production knowledge, we collaborate to develop the ideal maintenance strategy tailored to your needs. Together, we will minimise unplanned downtimes, reduce production losses, and maximise equipment performance.
Plan ahead and predict your costs
We organise your inspections and maintenance schedule across the year, ensuring your equipment's performance remains consistent, predictable, and managed at a fixed price.
Simplifying complex processes
Our Service Agreements are designed to minimise administrative effort. With a simplified order and invoicing process, along with a dedicated Contract Fulfilment Manager as your central point of contact, you can focus on your core business.
Service Agreements FAQ
Our Service Agreements are designed to suit your needs perfectly. Available at various levels, they can be customised to meet your specific operational requirements. In collaboration with you, we will develop and implement a maintenance strategy tailored to your unique needs.
While the warranty covers equipment defects, our Service Agreements go further by addressing the wear and tear that occurs during daily operations. Through regular inspections, we can detect signs of wear early and replace parts preventively as needed, ensuring uninterrupted performance. Spare parts can also be included if required.
We can incorporate unplanned on-site support outside of scheduled activities into your Service Agreement. Additionally, extended availability and predefined response times for both helpline and on-site support can be added as optional services. respond quickly to changes, reducing lead times and getting your machines into production faster. Clear objectives, milestones, and an efficient project management team ensure projects are delivered on time.
Yes, we highly recommend purchasing Service Agreements for new equipment. Starting services from the outset enables us to be fully prepared by implementing a tailored maintenance strategy and organising resources and parts early on.
However, Service Agreements can also be introduced at any stage of the equipment’s lifecycle.
Yes, Tekpak offers complete flexibility in upgrading your SLA. If your operational requirements evolve, you can seamlessly move to a higher service level to access additional benefits, such as enhanced spare parts services, extended support, or faster response times. traceability. We provide full project documentation, including Design Qualification, FAT, and SAT testing.
